All returns require prior authorization. Returns must be authorized by The Company within 30 days of the invoice date. Within thirty (30) days of purchase, we will replace or repair, at our sole discretion, any product that is deemed defective. After 30 days, the manufacturer's warranty process must be followed.
Please Note: Due to restrictions placed upon us by the manufacturers, computers and printers are returnable in the first 30 days for repair only. Computers, printers, and software products are not returnable for credit or exchange. Special Orders, custom configurations are not returnable for credit or exchange. Additional products may be added to this list as: manufacturer policies change, manufacturer goes out of business or as new product categories become available.
(b) All non-defective returns authorized by The Company are subject to a 20% restocking fee, and must be returned within 30 days from date of invoice.
(c) Prior to shipping your return, please call 0458645383  to obtain a Return Merchandise Authorization (RMA) number. In order to expedite the process, please have the following information ready: name, invoice #, serial number, issue and manufacturer case number if applicable. Items must be returned within 10 days after receiving your RMA and must be packed in the original, unmarked manufacturer packaging with manuals, software, manufacturer documents, original labels, and registration intact. Please write your RMA number on the RETURN LABEL on the outside of the package and confirrm return address with The Company

Diesel Diagnostic Gear will arrange payment for shipping with the carrier, but such costs are the responsibility of customer. Risk of loss is upon the customer once Diesel Diagnostic Gear delivers the Product to the carrier.

After your payment is authorised and verified, most hardware products have a processing time of 2-4 days. Delivery estimates are 5-7 days and commence from the day of shipment rather than the date of order

Custom orders and packages inclusive of software have a processing time of between 4-8 weeks. (During Public Holidays additional processing time may be applicable)

Estimated arrival dates are not guaranteed and may be impacted by weather delays and exceptional circumstances.

Delivery times are estimates only.